Address of Sports Centre.
I am writing following a recent visit to the Newtown Sports Centre. I would like to express my disappointment with the service I received.
Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice to me on choosing a tennis racket. I suggest that you send your employees on suitable training courses..
Another cause for complaint was that the swimming pool was closed. I understand that repairs and maintenance need to be carried out. However, when I called for information the day before my visit, the receptionist did not mention that the pool was closed. If I had known, I would have visited the sports centre at another time.
Finally, offering lessons in different sports is a good idea, but in my opinion they seem to be very expensive. Considering the membership fee, the prices of lessons should be lower, and more sports should be offered. I was disappointed that neither diving nor windsurfing was available.
I hope you will take these points into consideration. I look forward to hearing from you. Yours faithfully,