FAQ Vocabulary Trainer

Here you can see all the questions and answers that our users – and possibly also you yourself – have asked (and had answered) about the Vocabulary Trainer. Not found what you are looking for? No problem! Just get in touch directly with our customer service department at software-support@pons.de.

PONS Vocabulary Trainer in general


How can I type in special symbols (accents, …)?

In the app: Activate the keyboard of the required languages via the device settings of your smartphone. When entering vocabulary or solutions, simply select the appropriate keyboard. The accents and most common special characters are also available in the standard keyboard if you long press or pull down the most similar letter (e.g. for "e" there are also "é" and "ê").

On the computer: Accents are available on the standard keyboard. For other characters, it's best to open the Character Map (for Windows in the Start menu under Windows Accessories). Otherwise, you can also remember the Alt codes, e.g. ALT+135 for ç or ALT+164 for ñ

What does ‘language direction’ mean?

The PONS Vocabulary Trainer knows which half of the dictionary you are using – whether you are looking up words in your native language or in a foreign language. The words are then saved in the respective language direction (e.g. English-German or German-English) and the lessons are strictly divided in both these directions. This helps you to structure your words. You can train them in both directions, and it is also possible to swap source and target language of a lesson.

Registering in the PONS Vocabulary Trainer


How do I register myself in the PONS Vocabulary Trainer?

Use your pons.com user account on pons.com under Sign in. If you don’t have a user account, you can register using a username and password selected by yourself. Please use a valid email address in order that your password can be sent to you if you forget it at a later date.  You can get started as soon as you have activated your user account, then its practise, practise, practise …!

I have forgotten my password. What can I do?

Under Sign in on pons.com, just tap on the link ‘Forgotten password?’, then enter the email address from your user account on the next page. Instructions as to how to change your password will then be sent to this address.

Using the PONS Vocabulary Trainer


How can I add new words?

You can add new words either by hand (under ‘add new words’ in the ‘manage words’ menu) or take words over directly from the PONS Online Dictionary.

If you use the dictionary, it works like this: tap on the plus icon (+) in your dictionary following the translation and then on ‘Reserve for the Vocabulary Trainer’. The word is then saved in a list with other words from the dictionary that have already been collected. The words can then all be imported at once into the Vocabulary Trainer, you have to select the language and the target unit. If you have not yet set up any units in the language, the entries will be saved in the standard unit ‘My words’.


You can also import words in an Excel or CSV format. This option ‘add new unit from own file’ can be found ‘add unit’. Add the title of the new unit and select the file format for the new words. There is an example to show you the necessary format for the table. You can check the words before you import them. It is very important before you import the words that the columns in the table for your words, their translations and any other information are named using the menu.

How can I find the words that I have taken over from the dictionary?

After you have taken a word over in the PONS Vocabulary Trainer it automatically selects the correct language direction. If, for example, you have looked up a French word in the English-French dictionary and take it over into the Vocabulary Trainer, it will automatically select the language direction English-French. Please select the language direction yourself for the entries you have added yourself. You can do this via the flag icons on the left at the top.

How can I change or edit words?

Select the lesson for the words you want to edit and tap on the word.

Can I print my words out?

If additionally, you like holding paper in your hands or prefer to get someone to check you know your words, you can print out all the words on learn cards (in PDF format).

PONS Vocabulary Trainer exercises


Do I have to do all the exercises, or can I choose which exercises to do and leave some exercises out?

There is the possibility in the PONS Vocabulary Trainer to choose which exercise you want to practise your words with.

What happens when I don’t know a word yet and make a mistake in the exercise?

If you don’t know the right answer, you can have the answer shown. You then continue practising with the next word. In the following exercise of the same training session, all words will be asked for, it doesn’t matter if you knew them or not.

I would also like to learn the words in the other direction. How does that work?

You can choose the language direction you are asked for before each training session starts.

Learning targets & training sessions


Study groups


What are study groups?

Study groups consist of several trainer users and share at least one vocabulary section. This way, for example, a teacher can share vocabulary with the class or you can learn together with your friends on the same vocabulary, which only needs to be saved once and not by everyone separately.

Please note that only lessons you have created yourself may be shared and not purchased ones.

Technical questions concerning the PONS Vocabulary Trainer


Which operating system has my smartphone got?

The PONS Vocabulary Trainer app is available for smartphones for two operating systems:

  • iOS: is used by Apple smartphones and tablets. For example, iPhone, iPad, iPod Touch.
  • Android: is used by smartphone companies such as Samsung, LG, Xiaomi or Sony.

Does the Vocabulary Trainer also work on tablets or iPads?

The vocabulary trainer app is designed for smartphones. If you have a tablet, you can use the browser version. Just go to www.pons.com, sign in and tap on "Vocabulary trainer".

I have a new tablet or smartphone. Can I still use my app?

If you have a new tablet or smartphone, you can download the PONS Vocabulary Trainer again. Sign in to your PONS account and you can continue practicing with your current learning level. Changing from Android to iOS is also no problem.

What can I do if I forget my password?

Under Sign in on pons.com, just tap on the link ‘Forgotten password?’, then enter the email address from your user account on the next page. Instructions as to how to change your password will then be sent to this address.

The audio pronunciation does not work. What can I do?

The audio language packs are downloaded in the background if they are not already present. Please just start the audio function again or restart the app completely, then the audio pronunciation will work.

The languages and voices can be changed in the device settings under text-to-speech. If necessary, please also check the volume settings for media playback.

Questions about PONS Vocabulary Trainer Premium


How do I find the PONS Vocabulary Trainer app in the app store?

Open the Apple app store on your iPhone or iPad and go to ‘search’. Enter ‘PONS Vocabulary Trainer’ in the search box. The app is found immediately on an iPhone. On an iPad with iOS above 11.x go on ‘filter’ in the top left, then type ‘supported’ and select ‘only iPhone’. The app is then shown in the app store and can be downloaded. On an iPad with iOS 10.3.3 or earlier go on ‘only iPad’ in the top left and change to ‘only iPhone’. The app is then shown in the app store and can be downloaded.

How do I register on pons.com? How do I log in?

In order to use PONS Vocabulary Trainer Premium, you must first register on pons.com under "Sign in". Enter a username, your email address and a password. You will then be sent an activating email. Click on the activation link in the mail to complete your registration. Once you have registered you can enter your codes for our premium products.

Why doesn’t my code for PONS Vocabulary Trainer Premium work?

Please check if you have entered the code correctly. A code is normally a combination of 8 letters and numbers. The code unlocks the PONS Vocabulary Trainer Premium for iOS, Android and online variations. It can be used four times. If the code is not accepted please send an email to kundenservice@pons.de  .

Why do I get the message that the code I typed in is invalid?

The code is either out of date or it has been used by too many users. If the product you bought was not sealed, please contact the bookshop where you bought the product. If the product was sealed and the code was still not accepted, please send an email to kundenservice@pons.de .

Can I use the code directly in the app?

No. Activation of the PONS Vocabulary Trainer Premium only works via:

What does PONS do with my account information?

Asking for user information within the PONS Vocabulary Trainer is purely to match a customer with their personal premium package. Here you can find the PONS privacy policy. Here you can find details of the terms and conditions use.

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